Policies

Terms and Conditions

Welcome to Coats, your trusted brand in premium bath fittings. By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
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1. General
•    These Terms and Conditions apply to all purchases, services, and interactions with Coats.
•    Coats reserves the right to update, change, or replace any part of these terms at its discretion without prior notice.
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2. Product Information
•    All product images, specifications, and descriptions are for reference only.
•    Product finishes and designs may vary slightly due to improvements or manufacturing processes.
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3. Warranty Policy
•    Coats products are covered under a limited warranty of [X] years from the date of purchase.
•    The warranty covers manufacturing defects in material or workmanship.
•    The warranty does not cover:
o    Damage due to improper installation or handling
o    Normal wear and tear
o    Chemical damage or water quality-related corrosion
o    Use of non-recommended accessories or spare parts
•    Proof of purchase must be provided for warranty claims.
•    Warranty is void if the product is tampered with or repaired by unauthorized personnel.
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4. Installation Guidelines
•    All Coats products must be installed by qualified plumbers.
•    Improper installation may cause malfunction and void the warranty.
•    Follow all installation and usage instructions provided with the product.
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5. Returns and Replacement
•    Products can be returned within [X] days of purchase, subject to:
o    The product being unused, undamaged, and in original packaging
o    Valid proof of purchase
•    After inspection, eligible products may be refunded or replaced at Coats' discretion.
•    Shipping or return costs may be borne by the customer unless the return is due to a confirmed defect.
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6. Limitation of Liability
•    Coats is not liable for any indirect, incidental, or consequential damages arising from product use, installation errors, or misuse.
•    Our total liability, if any, shall be limited to the value of the purchased product.
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7. Intellectual Property
•    All content on the Coats website, including images, logos, product designs, and text, are the exclusive intellectual property of Coats.
•    No content may be copied, reproduced, or distributed without prior written permission.
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8. Customer Support
For any questions, warranty claims, or assistance, please contact us:
Coats Bath Fittings
Customer Care: 8375 04 03 02

GUIDELINES FOR MAINTAINING THE COATS PRODUCT
1. Kindly follow the guidelines mentioned below to give you the best results and to maintain the finishes and longevity of the product.
A) Clean the product with water-soaked soft towel or bathing soap solution once in a day or two to keep the plated surface clean and free from any deposits.
B) Don't use any type of cleaning/detergent agents which contain acids or chemicals such as flush cleaner, Harpic. etc.
C) Don't use salt or vinegar-based cleaning agents to remove scale or scale related stains. They may damage the surface or finish of your Coats Product.
D) Special color combination products should not be rubbed by emery paper/cleaning powder. This can cause abrasion.

PROTECT YOUR PRODUCT FROM
1. Water Scaling: Due to presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently at regular intervals. Also take extra care to clean the edges and corners of the products because these areas are more vulnerable for scale setting. Clean the aerators from time to time for a perfect foam flow of water from the fittings. The property of water being used is very important for your plumbing installations (Pipes etc.) as well as your own hygiene. The hardness of water should not exceed 300-400 p.p.m.
2. Acid fumes: When we clean the tiles or floors in the bathroom with cleaning agents which contain acids or chemicals, acid fumes are formed because the basic material used in the products resulting in damage to the outer finish or coating.
3. Scratching while cleaning: Scratching or scrubbing occurs due to hard nature of cloth or coarse cleaning powder being used for cleaning. Use a gently fluffy soft cloth for cleaning the surface.
4. Atmospheric Condition: This condition applies mostly to salt content in the air in coastal areas, sometime the are reacts with brass and black spots emerge on the surface or product. Therefore the product is required to be cleaned regularly. At the time of installation of these products. Cover the products with the cloth covers provided in packaging or with polythene till the time you start using.